Follow-up depends on someone remembering
Turn common restaurant moments into a repeatable sequence instead of rebuilding the same follow-up every time.
For the people running service
Less to piece together. More time for guests.
A message can arrive at the wrong moment
Check consent, suppression, quiet hours and delivery frequency before marketing communication is sent.
Recovery should take priority over promotion
Pause promotional communication while a guest concern still needs a manager's attention.
How your team uses it
A first visit becomes a thoughtful next step
A completed visit can begin a configured journey that checks the guest's communication permissions and schedules the appropriate next step.
Start with a real moment
Begin from a completed visit, a booking event or a scheduled return opportunity rather than an unqualified contact list.
Choose what happens next
Use message, wait, task and review steps to shape a journey around how the restaurant wants to follow up.
Respect delivery boundaries
Recheck consent and suppression, then defer delivery during quiet hours or when frequency limits have been reached.
Keep recovery human
When a guest has an open recovery case, pause promotion and keep the manager responsible for the response.
The details that matter
Campaigns
Use a campaign when the restaurant chooses a particular audience and message.
- Audience selected by the team
- One-off restaurant moment
- Preview before delivery
Journeys
Use a journey when a booking or visit moment begins repeatable follow-up.
- Event-led start
- Wait and task steps
- Delivery checks at send time
Restaurant control
Keep sensitive communication and service decisions with the team.
- Quiet hours and frequency limits
- Consent and suppression checks
- Recovery guard before promotion
A clear start
Make it fit the way you run service.
Review your current process, configure booking rules and agree the checks, training and changeover your restaurant needs.
See it with your restaurant in mind
Bring one challenge. Explore a practical answer.
A focused 15-minute conversation about your bookings, service and guest relationships.