Feedback needs trustworthy context
Connect completed-visit feedback to the reservation while preserving anonymous NFC responses as anonymous.
For the people running service
Less to piece together. More time for guests.
A concern needs ownership, not another inbox
Create one manager-led recovery case with the visit context, contact permission, deadline and next action together.
Trust depends on transparent publication
Publish eligible feedback fairly, record accurate recovery outcomes and prevent an unfavourable review from being held indefinitely.
How your team uses it
From completed visit to an accountable outcome
A completed visit creates a verified feedback route. Positive feedback follows safety checks, while a concern enters a time-limited, manager-owned recovery process before review publication.
Invite verified feedback
Ask after a completed visit and retain the reservation context that can be verified. Keep at-venue NFC feedback anonymous unless the guest volunteers contact details and permission.
Use two transparent routes
Move safe four- and five-star feedback towards publication, while one- to three-star feedback opens a recovery case without changing or deleting the original rating.
Give every concern an owner
Assign a manager, set a deadline and keep the original feedback, booking context, contact permission, notes and actions in one case.
Keep communication human-approved
Check messages for safety while managers retain control of every reply, remedy and public response. Nothing sensitive is sent automatically.
Prevent indefinite review holds
Use a maximum recovery period so unresolved feedback can still publish with an accurate outcome when the deadline passes.
Preserve the complete history
Record case changes, response versions, moderation decisions, approvals and delivery outcomes as an append-only audit trail.
The details that matter
Feedback and reviews
Give genuine feedback a clear and fair publication route.
- Verified-booking and source labels
- Safety and privacy checks
- Original rating history preserved
Manager-led recovery
Keep judgement and responsibility with an authorised person.
- Case ownership and deadlines
- Separate contact and marketing consent
- Remedies and replies require approval
Transparent outcomes
Show guests what the restaurant did without exposing private case detail.
- Accurate public outcome label
- Approved business response
- Customer update kept beside the original
A clear start
Make it fit the way you run service.
Review your current process, configure booking rules and agree the checks, training and changeover your restaurant needs.
See it with your restaurant in mind
Bring one challenge. Explore a practical answer.
A focused 15-minute conversation about your bookings, service and guest relationships.