Low feedback can sit unseen
Bring concerning responses into a prioritised internal view while there is still time to protect the relationship.
Back to home
Platform / Service recovery
Recover the relationship, not just the complaint.
Bring concerning feedback into a manager-led workflow where the restaurant can understand the visit, prepare the right response and retain useful context for the future.
01 / Product in context
Keep the concern moving towards resolution.
Prioritise the issue, give it a clear owner and retain the context needed for a thoughtful human response.
1Named owner
PausedOptional marketing
HumanFinal approval
01Triage02Manager review03Resolution history
02 / Why it matters
Solve the operational pressure before it reaches the guest.
Ownership is often unclear
Assign a manager and keep the relevant visit context, communication and next step together.
Sensitive responses need judgement
Support the team with context and preparation while refunds, compensation and final wording remain human decisions.
03 / How it works
A poor experience becomes a managed recovery
A low rating reaches the restaurant through a disconnected inbox and no one knows whether another colleague has responded.
The feedback is prioritised, a manager is assigned, optional marketing is paused and a personal response is prepared for approval.
Follow-up and resolution are recorded, giving the restaurant continuity if the guest books again.
04 / What you can do
Fewer disconnected tasks. One clearer restaurant workflow.
Prioritise what needs attention
Bring low ratings and concerning comments to the top of the internal feedback workflow.
Give the case an owner
Assign a manager with the relevant reservation, visit and feedback context available in one place.
Protect the relationship
Pause optional marketing while recovery is open so promotional communication does not cut across a sensitive conversation.
Prepare, review and approve
Use context to prepare a personal response while the manager approves wording, remedies and any sensitive communication.
Record what happened next
Keep follow-up and resolution history available for future hospitality without automating refunds, compensation or complaint decisions.
05 / A closer look
Built around the people using Findsy every day.
Triage
Separate routine feedback from concerns that need attention.
- Low ratings prioritised
- Visit context attached
- Optional marketing paused
Manager review
Keep responsibility and judgement with the restaurant.
- Named owner
- Response prepared for approval
- Refunds and remedies remain human decisions
Resolution
Close the loop without losing useful relationship context.
- Follow-up recorded
- Outcome and next step retained
- Relevant context available for a future visit
Start with one priority
See how Findsy fits the way your restaurant works.
See how the product fits into the way your restaurant takes bookings, understands demand and builds guest relationships.