Low feedback can sit unseen
Bring concerning responses into a prioritised internal view while there is still time to protect the relationship.
The restaurant problem
Less to piece together. More time for guests.
Ownership is often unclear
Assign a manager and keep the relevant visit context, communication and next step together.
Sensitive responses need judgement
Support the team with context and preparation while refunds, compensation and final wording remain human decisions.
The guest experience and team workflow
A poor experience becomes a managed recovery
The feedback is prioritised, a manager is assigned, optional marketing is paused and a personal response is prepared for approval.
Retention outcome: Follow-up and resolution are recorded, giving the restaurant continuity if the guest books again.
Prioritise what needs attention
Bring low ratings and concerning comments to the top of the internal feedback workflow.
Give the case an owner
Assign a manager with the relevant reservation, visit and feedback context available in one place.
Protect the relationship
Pause optional marketing while recovery is open so promotional communication does not cut across a sensitive conversation.
Prepare, review and approve
Use context to prepare a personal response while the manager approves wording, remedies and any sensitive communication.
Record what happened next
Keep follow-up and resolution history available for future hospitality without automating refunds, compensation or complaint decisions.
How this earns the next visit
Turn connected guest moments into a stronger reason to return.
Triage
Separate routine feedback from concerns that need attention.
- ✓Low ratings prioritised
- ✓Visit context attached
- ✓Optional marketing paused
Manager review
Keep responsibility and judgement with the restaurant.
- ✓Named owner
- ✓Response prepared for approval
- ✓Refunds and remedies remain human decisions
Resolution
Close the loop without losing useful relationship context.
- ✓Follow-up recorded
- ✓Outcome and next step retained
- ✓Relevant context available for a future visit
Connected Findsy workflows
Follow the guest relationship across the platform.
ReservationsA premium booking experience that begins the guest relationship.Explore Reservations →Guest Portal & ProfilesGive guests control. Give your team the context to make every return feel recognised.Explore Guest Portal & Profiles →Marketing & JourneysTurn guest moments into thoughtful reasons to return.Explore Marketing & Journeys →
Customer evidence
See the relationship through a restaurant team’s eyes.
Explore real operating contexts around service preparation, guest recognition and creating a more direct route to the next visit.
A clear start
Make it fit the way you run service.
Review your current process, configure booking rules and agree the checks, training and changeover your restaurant needs.
See it with your restaurant in mind
Bring one challenge. Explore a practical answer.
A focused 15-minute conversation about your bookings, service and guest relationships.