Public reviews arrive after the moment has passed
Create a private route for guests to tell the restaurant directly while the experience is still recent.
The restaurant problem
Less to piece together. More time for guests.
Feedback often lacks context
Retain the venue, table, touchpoint and time where available so managers can understand what happened.
Identity should never be assumed
Keep anonymous feedback anonymous and connect a response to a guest only when verified information supports the link.
The guest experience and team workflow
A concern reaches the restaurant before it becomes a public surprise
The guest opens a branded feedback form from an email or NFC touchpoint and chooses whether to identify themselves.
Retention outcome: The restaurant receives timely, private feedback with the context available, while anonymity and verification boundaries remain clear.
Invite feedback after the visit
Send a private feedback request connected to a completed reservation and the restaurant's own guest journey.
Place NFC at useful touchpoints
Let guests open the form from a table or another venue touchpoint without claiming the NFC card knows who scanned it.
Keep the form on brand
Use a clear, restaurant-branded experience that makes it easy to rate the visit and add useful detail.
Retain the context you can verify
Keep venue, table, time and campaign context where available, then connect a guest or visit only when evidence supports it.
Route low feedback internally
Prioritise concerning responses for manager review instead of relying on someone to discover them later.
How this earns the next visit
Turn connected guest moments into a stronger reason to return.
Email feedback
Ask after a known visit while the experience is still recent.
- ✓Reservation-linked request
- ✓Branded private form
- ✓Optional guest follow-up
NFC feedback
Offer a low-friction route at the venue.
- ✓Table or touchpoint context
- ✓No assumed guest identity
- ✓Anonymous responses protected
Manager context
Give the restaurant enough evidence to respond appropriately.
- ✓Venue, time and table where known
- ✓Rating and written feedback
- ✓Low scores routed for review
Connected Findsy workflows
Follow the guest relationship across the platform.
ReservationsA premium booking experience that begins the guest relationship.Explore Reservations →Guest Portal & ProfilesGive guests control. Give your team the context to make every return feel recognised.Explore Guest Portal & Profiles →Marketing & JourneysTurn guest moments into thoughtful reasons to return.Explore Marketing & Journeys →
Customer evidence
See the relationship through a restaurant team’s eyes.
Explore real operating contexts around service preparation, guest recognition and creating a more direct route to the next visit.
A clear start
Make it fit the way you run service.
Review your current process, configure booking rules and agree the checks, training and changeover your restaurant needs.
See it with your restaurant in mind
Bring one challenge. Explore a practical answer.
A focused 15-minute conversation about your bookings, service and guest relationships.