Public reviews arrive after the moment has passed
Create a private route for guests to tell the restaurant directly while the experience is still recent.
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Platform / Private feedback
Hear it privately. Act while it still matters.
Give guests a branded route to share feedback by email or NFC, with the available venue and visit context retained and guest identity never assumed.
01 / Product in context
Listen with the right context.
Give guests a private route to respond while protecting anonymity and retaining only the venue and visit context you can support.
4/5Guest rating
12Table context
PrivateResponse route
01Email feedback02NFC touchpoints03Verified context
02 / Why it matters
Solve the operational pressure before it reaches the guest.
Feedback often lacks context
Retain the venue, table, touchpoint and time where available so managers can understand what happened.
Identity should never be assumed
Keep anonymous feedback anonymous and connect a response to a guest only when verified information supports the link.
03 / How it works
A concern reaches the restaurant before it becomes a public surprise
The restaurant discovers a concern later through a public review with little visit context and no clear route to respond personally.
The guest opens a branded feedback form from an email or NFC touchpoint and chooses whether to identify themselves.
The restaurant receives timely, private feedback with the context available, while anonymity and verification boundaries remain clear.
04 / What you can do
Fewer disconnected tasks. One clearer restaurant workflow.
Invite feedback after the visit
Send a private feedback request connected to a completed reservation and the restaurant's own guest journey.
Place NFC at useful touchpoints
Let guests open the form from a table or another venue touchpoint without claiming the NFC card knows who scanned it.
Keep the form on brand
Use a clear, restaurant-branded experience that makes it easy to rate the visit and add useful detail.
Retain the context you can verify
Keep venue, table, time and campaign context where available, then connect a guest or visit only when evidence supports it.
Route low feedback internally
Prioritise concerning responses for manager review instead of relying on someone to discover them later.
05 / A closer look
Built around the people using Findsy every day.
Email feedback
Ask after a known visit while the experience is still recent.
- Reservation-linked request
- Branded private form
- Optional guest follow-up
NFC feedback
Offer a low-friction route at the venue.
- Table or touchpoint context
- No assumed guest identity
- Anonymous responses protected
Manager context
Give the restaurant enough evidence to respond appropriately.
- Venue, time and table where known
- Rating and written feedback
- Low scores routed for review
Start with one priority
See how Findsy fits the way your restaurant works.
See how the product fits into the way your restaurant takes bookings, understands demand and builds guest relationships.