Guest details live in different places
Bring booking details, service notes, preferences and feedback into a clearer relationship view.
The restaurant problem
Less to piece together. More time for guests.
Returning guests start again
Give the host team useful context before the guest arrives instead of relying on memory or separate notes.
Not every data point has equal confidence
Keep verified information distinct from estimates and make the source of important context clear.
The guest experience and team workflow
A returning guest arrives to a restaurant that remembers
The reservation is connected to known visit history, preferences, service notes, consent and previous feedback.
Retention outcome: The host can prepare the right welcome without asking the guest to repeat information the restaurant already knows.
Build history through real visits
Connect completed and upcoming reservations to a guest record so the relationship becomes more useful over time.
Keep preferences practical
Record relevant table, accessibility, dietary and service preferences where the host team can use them.
Add important service notes
Keep concise context close to the booking while respecting access controls and the guest relationship.
Connect feedback and recovery
Make verified feedback and relevant recovery history available for future hospitality without exposing unnecessary internal detail.
Use transparent data confidence
Show what is known, what was supplied by the guest and what still needs verification. Estimated spend is not treated as verified spend.
How this earns the next visit
Turn connected guest moments into a stronger reason to return.
Before arrival
Put useful context where the team can prepare with it.
- ✓Upcoming booking and occasion
- ✓Known preferences and requests
- ✓Relevant service notes
Across visits
Build continuity from completed reservations.
- ✓Visit history and frequency
- ✓Verified feedback context
- ✓Recorded recovery outcomes
With clear boundaries
Make guest context useful without overstating what is known.
- ✓Consent kept visible
- ✓Anonymous feedback protected
- ✓Estimates clearly separated
Connected Findsy workflows
Follow the guest relationship across the platform.
ReservationsA premium booking experience that begins the guest relationship.Explore Reservations →Guest Portal & ProfilesGive guests control. Give your team the context to make every return feel recognised.Explore Guest Portal & Profiles →Marketing & JourneysTurn guest moments into thoughtful reasons to return.Explore Marketing & Journeys →
Customer evidence
See the relationship through a restaurant team’s eyes.
Explore real operating contexts around service preparation, guest recognition and creating a more direct route to the next visit.
A clear start
Make it fit the way you run service.
Review your current process, configure booking rules and agree the checks, training and changeover your restaurant needs.
See it with your restaurant in mind
Bring one challenge. Explore a practical answer.
A focused 15-minute conversation about your bookings, service and guest relationships.