FINDSY | MAKING HOSPITALITY MEMORABLE Write a return-visit campaign with a useful reason Restaurant: ____________________ Service / date: ____________________ Action owner: __________________ Next review: ______________________ A return-visit email works best when the restaurant has something useful to say. Start with the reason for the invitation, then choose the guests for whom it makes sense. START WITH ONE RESTAURANT MOMENT Choose a specific reason to return: a seasonal menu, a special service or an experience the guest may enjoy. A quiet evening is useful context for the team; the guest still needs a reason to choose that evening. Write the purpose in one sentence before drafting the email. For example: “Invite suitable previous guests to try our new Thursday menu.” This is an illustrative campaign brief, not a reported customer result. Notes / next action: _______________________________________________ CHOOSE AN APPROPRIATE AUDIENCE Review the information you actually have. Visit history and stated preferences can make an audience more relevant, while recorded marketing permissions determine who is eligible to receive optional promotions. Check unsubscribes, suppression and any sensitive open recovery before including a guest. Do not assume that every previous booking belongs in a marketing list. Notes / next action: _______________________________________________ GIVE THE MESSAGE ONE JOB Use a subject line that matches the invitation. Explain what is happening, why it may interest the guest and how to book. Keep dates and availability accurate. A simple draft structure is: Use one main booking link. A campaign should not make the guest work through several unrelated offers to understand the invitation. [ ] Reason: What is happening at the restaurant? [ ] Relevance: Why might this audience care? [ ] Next step: Where can the guest check availability and book? Notes / next action: _______________________________________________ REVIEW BEFORE SENDING Check the audience, dates, links and mobile preview. Make sure the booking destination matches the invitation and the restaurant can deliver the experience described. Agree who approves the campaign and when it should be sent. Afterwards, review delivery, engagement and available booking attribution. An attributed booking is useful evidence; it does not by itself establish the final value of a completed visit. Notes / next action: _______________________________________________ WORKED EXAMPLE: A SEASONAL THURSDAY INVITATION Use this draft to practise the structure with your team. Replace the occasion, dates and booking destination with your restaurant’s actual offer. This is an email-writing example, not a reported customer campaign. Subject: A new season at your table. Preview: Discover what is new on our Thursday menu. Message: We have been preparing something new for the season. Join us on Thursday to try the latest menu and enjoy an evening with your favourite company. Check the available times and choose the table that suits you. Main action: Find a table. Link this to the restaurant’s direct booking page. Before sending, check that the audience is eligible, the menu is available and the invitation matches the service being offered. [ ] Audience: relevant previous guests with recorded permission, after suppression and recovery checks. [ ] Owner: name the person approving the content and audience. [ ] Review: agree the send date and a window for reviewing delivery and available booking attribution. Notes / next action: _______________________________________________ HOW THIS CONNECTS TO FINDSY Findsy supports guest audiences, branded campaign preparation, review and authorised sending through a configured service. Automated guest journeys are not currently available; this guide describes a team-reviewed campaign. Notes / next action: _______________________________________________ Source: https://www.findsy.ai/resources/blogs/return-visit-campaign-guide Reviewed: 8 November 2026 Adapt to your restaurant and current procedures.